Privacy Policy

Effective Date: April 15, 2026

Clean Group (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, request a quote, or use our commercial cleaning services.

1. Information We Collect

We may collect the following types of personal and business information:

• Full name
• Phone number
• Email address
• Business name and address
• Service requirements or enquiry details
• Communication records (emails, phone calls, or messages submitted via forms)
• Website usage data (such as IP address, browser type, and pages visited)

We only collect information that is necessary to provide our services or respond to your enquiries.

2. How We Collect Information

We collect personal information in several ways, including:

• When you fill out a contact form or request a quote on our website
• When you call, email, or message our team directly
• When you engage our commercial cleaning services
• Through cookies and analytics tools that track website performance and user behaviour

3. How We Use Your Information

We use the information we collect to:

• Provide commercial cleaning services
• Respond to enquiries and provide quotes
• Manage customer accounts and service scheduling
• Improve our website, services, and customer experience
• Communicate important updates related to services or policies
• Maintain internal records and compliance requirements

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. These measures include:

• Secure servers and data storage systems
• Restricted access to personal data within our organization
• Staff training on privacy and data protection practices
• Use of secure communication channels where appropriate

While we take strong precautions, no method of online transmission or electronic storage is 100% secure.

5. Sharing of Information

We may share your personal information only in the following situations:

• With trusted staff and cleaning teams to deliver services
• With service providers who assist in business operations (e.g., IT or scheduling systems)
• When required by law, regulation, or legal process
• To protect our rights, safety, or property, or that of our clients

All third-party service providers are required to handle your information securely and responsibly.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour and usage patterns
• Enhance user experience
• Measure website performance and marketing effectiveness

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.

7. Your Rights and Access

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for certain uses of your data (where applicable)
• Request deletion of your personal information, subject to legal or contractual obligations

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Clean Group
Address: 1b L1, 299 Elizabeth St, Sydney NSW 2000
Phone: 02 9160 7469
Email: sales@commercialcleaning.au